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Privacy Policy

Who are we: 

Our website address is –

At Hotville®
, we take your privacy very seriously. This privacy policy describes how we collect, use, and share your personal information when you use our website or engage with our services.

What information do we collect?

We may collect personal information that you provide to us when you contact us or request our services, such as your name, address, email address, and phone number. We may also collect information about your vehicle, including its make, model, and license plate number.

When you visit our website, we may automatically collect certain information about your device and usage, such as your IP address, browser type, and pages you visit. We may use cookies and similar technologies to collect this information.

We want to make sure our users are fully informed about the cookies and similar technologies used on our website, including how we manage them.

To manage the cookies and similar technologies used on our website, and related consents, we use the consent tool “Lightweight Cookie Notice”. Lightweight Cookie Notice processes personal data on our behalf, such as IP addresses and cookie identifiers.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

If you have any questions or concerns about the use of cookies and similar technologies on our website, please contact us using the contact information provided in this privacy policy.

Analytics: We may use analytics software such as Google Analytics to collect standard internet log information and details of visitor behaviour patterns. The analytics software is used to look at things like how a visitor visits a site e.g. the browser they are using, which pages are visited and through which page a visitor enters and/or leaves our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can view Google Analytics Privacy Policy here.

How do we use your information?

We may use your personal information to provide you with our services, including to respond to your requests for assistance or towing. We may also use your information to communicate with you about our services, promotions, and events.

We may share your personal information with our partners and service providers who assist us in providing our services. We may also share your information as required by law, such as to comply with a subpoena or other legal process.

We take appropriate measures to protect your personal information from unauthorised access, disclosure, or destruction. We use industry-standard encryption technologies to protect your information when it is transmitted over the internet.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Your rights

You have the right to access, correct, or delete your personal information that we hold. You may also have the right to object to or restrict our processing of your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided below.

Updates to this policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.

Contact us

If you have any questions or concerns about our privacy policy, please contact us at:

Hotville UK
113A Upphingham Road, Leicester

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